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Help center
Guides and platform help — browse FAQs, or reach support for account and trading questions.
44 answers across 6 topics
Account Types
Compare Standard, Pro, VIP plans
CFD Trading Guide
How CFDs work and platform tools
Futures & Perps
Perpetuals, funding, and margin
Markets Overview
Live instruments and asset classes
Institutional
Prime, API, and white-label
About & Compliance
Regulation and company info
Popular topics
From the FAQ
General
A Contract for Difference (CFD) allows you to speculate on price movements without owning the underlying asset. You can profit from both rising and falling markets by going long (buy) or short (sell). CFDs are leveraged products, which means you only need to deposit a fraction of the full trade value.
Paultrix operates under strict regulatory frameworks applicable to our licensed entities. Client funds are held in segregated accounts with tier-1 banking partners, separate from company operational funds. Regulatory details and entity information are available on our About page and in your account agreement.
You must be at least 18 years old and reside in a jurisdiction where our services are permitted. Our services are not available to residents of the United States, Canada, Japan, or any country where distribution would contravene local law. You will need a valid email address and government-issued ID to complete registration.
Trading
Leverage varies by instrument and account type. Major forex pairs may offer up to 1:500 on eligible accounts; indices and commodities typically range from 1:20 to 1:200; crypto CFDs are capped lower due to volatility. Higher leverage magnifies both profits and losses — always use appropriate risk controls.
Forex CFDs trade 24 hours a day, five days a week (Sunday evening to Friday evening UTC). Stock indices and commodities follow their respective exchange sessions. Cryptocurrency CFDs are available 24/7, including weekends. Check the instrument specification panel in the platform for exact session times.
The platform supports market orders, limit orders, stop orders, and stop-limit orders. You can attach stop loss (SL) and take profit (TP) levels when opening a position or modify them on open trades from the Positions panel. One-click trading can be enabled in settings for faster execution.
Account & Funding
Log in and navigate to Wallet → Deposit. We support bank transfer, credit/debit cards (Visa, Mastercard), and major e-wallets. Card deposits are typically credited within minutes. Bank transfers may take 1–3 business days depending on your bank and currency. Minimum deposit amounts vary by account type and payment method.
Withdrawal requests are reviewed and processed within 24 hours on business days. Funds are returned to the same payment method used for deposit where possible (closed-loop policy). Bank transfers may take an additional 1–5 business days to appear in your account depending on your provider.
Minimum deposit depends on your account tier: Standard accounts from $100, Pro from $1,000, and VIP from $10,000. Some payment methods may have their own minimums. Check the deposit page for current limits and any active deposit bonus terms.